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    Terms & Conditions

    1. These terms

    1.1 What these terms cover. These are the terms and conditions on which we supply our services to you.

    1.2 Services. References to “Services” in these terms means the training, coaching and/or related services you purchase from us which may comprise one or more of the following (as agreed in writing between us):

    (a) Personal Training – one-to-one or one-to-two sessions with a trainer at a gym;
    (b) Online Training – Online training sessions personalised for you at your gym;

    Reference in these terms to a “Session” means an individual Personal Training session at a gym or an online coaching session completed at our gym.

    1.3 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

    2. Information about us and how to contact us

    2.1 Who we are. We are The Physique Protocol, an online personal training and coaching service based in Ireland with local and international clients using our services.

    2.2 How to contact us. You can contact us by emailing us at thephysiqueprotocol@gmail.com.

    2.3 How we may contact you. If we have to contact you we will do so by telephone, via call or WhatsApp, or by writing to you at the email address or postal address you provided to us when you signed up.

    2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

    3. Health and Safety Terms

    3.1 You understand and agree that:

    (a) any nutritional guidance provided to you is targeted at body composition and not at any medical issues or concerns you may have;
    (b) the human body is complex and unpredictable and so the provision of the Services carries an inherent risk of physical injury to you.

    3.2 You confirm that:

    (a) to the best of your knowledge, you are medically and physically able to safely participate in the Services; and
    (b) you will update us throughout the Services of any changes to your health and about any medical issues that arise, including if you feel unwell and irrespective of whether you feel the issue to be minor, trivial or irrelevant. This applies to all conditions, issues and concerns whether or not you have received a medical diagnosis.

    3.3 We strongly recommend that you seek and obtain the advice of a competent, qualified medical professional before you begin using the Services to identify any health or medical issues you have that may affect your use of the Services and to make sure that the Services are appropriate to you. You agree that we shall not be liable for any injury or harm you suffer as a result of your use of the Services including where you have chosen to ignore our advice and use the Services without seeking and obtaining medical advice.

    3.4 Any advice that you receive from us relates to exercise and nutrition for body composition purposes and is not a substitute for advice from a medical professional.

    4. Your rights to make changes

    4.1 If you wish to make a change to the Services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Services, the timing of the Services or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

    5. Our rights to make changes

    5.1 Minor changes to the services. We may change the Services:

    (a) From time to time we may need to make changes to your allocated trainers;
    (b) to reflect changes in relevant laws and regulatory requirements;
    (c) to implement minor adjustments and improvements; and
    (d) if your medical and health situation changes to an extent that requires amendments to the Services.

    6. Providing the Services

    6.1 When we will provide Services. Where you have purchased Services from us we will notify you in writing of the expiry date for the Services, if applicable. If you do not use the Services within the specified timeframes, we may agree to an extension to enable you to use the Services but we are under no obligation to do so.

    6.2 For Services, we reserve the right to refuse to provide the service if you have not made payment. We will contact you if an auto payment fails for any reason.

    6.3 For Services we may also suspend the Services if you do not pay. If you do not pay us for the Services when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend the provision of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the supply of the Services. We will not charge you for the Services during the period for which they are suspended.

    6.4 We are not responsible for delays outside our control. If our performance of the Services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, and subject to section 13.2, we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

    7. If there is a problem with the services

    7.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by emailing us at thephysiqueprotocol@gmail.com. Alternatively, use the contact us page located in our website.

    7.2 Nothing in these terms will affect your legal rights.

    8. General Services

    8.1 Signing up. 

    • You must ensure that the details provided by you upon sign up or at any time are correct and complete.

    • You must inform us immediately of any changes to the information that you provide when signing up by updating your personal details to ensure we can communicate with you effectively.

    • We may cancel your subscription with immediate effect for any reasonable purposes or if you breach these terms and conditions.

    8.2 Cancellation Policy. 

    • The monthly subscription must be cancelled 7 days before the next coaching month. Simply let me know that you wish to cancel before the next payment is due, and I'll cancel it. Once cancelled, you will not be charged again and will be able to continue the service until the end of your current payment period.

    • Like most subscriptions, such as Netflix, Amazon Prime or a monthly gym membership, the subscription cannot be paused (temporarily put on hold). If you wish to stop, even if just temporarily, you can cancel your subscription — this can be done anytime following the initial one-month subscription payment. Assuming I have availability, you will be able to sign back up following your break. When cancelled, you do maintain access to the app and service until your subscription expires.

    8.3 Refund Policy.

    • The Physique Protocol Online Personal Training Service does not offer any refunds as this is a custom-madesubscription product, but you may cancel future subscriptions at any time.

    8.4 Expected Results.

    • While we believe that for most people, following our programmes and methods will lead to desired results, all exercise programmes depend on the individual. Result will be affected by the effort and commitment of the individual, however in some circumstances even where an individual follows our programme, they may not achieve the desired results. We therefore provide no warranties of any kind, express or implied, as to:

      1. the effectiveness any techniques, diets or programmes that we deliver; or

      2. the results that you may achieve as a result of following our programs.

    • All testimonials contain shown on our website or in our content are real people who have followed the plans provided by us. For the avoidance of any doubt, however, they are not indicative of the results that you are likely to achieve, rather they are included as examples of the results that particular individuals have achieved.